Privacy Policy

We collect information you provide directly to us, such as when you create an account, book a service, contact us, or otherwise communicate with us.

• Contact Information: Name, email address, phone number, and address
• Service Information: Booking details, service preferences, and special requests
• Payment Information: Billing details, payment method information, transaction history, and payment card details (processed securely through payment processors)
• Communication Records: Messages, feedback, and support inquiries
• Ratings and Reviews: Ratings, reviews, and feedback submitted by users about artists and services
• Platform Usage Data: Service listings, artist profiles, portfolio images, and other content uploaded to the platform

We use the information we collect for various purposes, including:

• Providing and improving our makeup artistry services and platform functionality
• Processing bookings and managing appointments
• Communicating with you about services and appointments
• Displaying and managing ratings, reviews, and user feedback on the platform
• Calculating and displaying average ratings for artists and services
• Sending marketing communications (with your consent)
• Complying with legal obligations

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Secure data encryption for sensitive information
• Limited access to personal information by authorized personnel only
• Regular security audits and updates
• Secure payment processing through PCI-DSS compliant payment processors

Payment Information Security

• Secure Processing: Payment card information is encrypted and processed through secure, PCI-DSS compliant payment gateways
• No Storage: We do not store your full payment card details (card number, CVV) on our servers. This information is handled directly by our payment processing partners
• Tokenization: For recurring payments, we may store tokenized payment information that cannot be used for unauthorized transactions
• Third-Party Security: Our payment processors maintain industry-standard security measures and compliance certifications
• Transaction Monitoring: We monitor payment transactions for fraudulent activity and may require additional verification for suspicious transactions

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With trusted service providers who assist in our operations, including payment processors who handle payment transactions on our behalf
• With payment processing partners to facilitate secure payment transactions, subject to their privacy policies and PCI-DSS compliance requirements
• When required by law or to protect our rights
• In connection with a business transfer or acquisition

When you make payments through the Dollup platform, your payment information is processed as follows:

• Payment Data Collection: We collect billing information (name, address, contact details) necessary to process payments and issue receipts
• Payment Processing: Payment card details are transmitted directly to our PCI-DSS compliant payment processing partners and are not stored on our servers
• Transaction Records: We maintain records of transaction amounts, dates, and status for accounting, dispute resolution, and legal compliance purposes
• Third-Party Payment Processors: Payment information is shared with our payment processing partners solely for the purpose of processing transactions, subject to their privacy policies and security standards
• Data Retention: Payment transaction records are retained as required by law and for accounting purposes, typically for a minimum of 7 years
• Fraud Prevention: Payment information may be used to detect and prevent fraudulent transactions, in compliance with applicable laws and regulations

Your Rights: You have the right to access your payment transaction history, request corrections to billing information, and opt out of certain payment-related communications. However, we may be required to retain certain payment information for legal and accounting purposes.

Dollup collects and processes ratings and review data to enhance platform functionality and user experience:

• Rating Data Collection: We collect individual ratings (1-5 stars) and review text submitted by users after completed bookings
• Rating Calculations: Average ratings are calculated from verified booking ratings and displayed publicly on artist profiles and service listings
• Review Display: Reviews are displayed publicly on the platform to help users make informed booking decisions
• Analytics and Aggregation: We use aggregated rating data for platform analytics, quality improvement, and to identify trends in service quality
• Data Retention: Ratings and reviews are retained as long as the associated artist profile or service listing remains active, or as required by law
• Moderation: We may review, moderate, or remove ratings and reviews that violate our content policies, contain false information, or are determined to be fraudulent
• User Control: Users who submit ratings and reviews can request modification or deletion of their content, subject to platform moderation policies

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time