Artist Documentation for Dollup

Getting Started

1. Register for an artist account using your email or phone number
2. Complete your profile with your personal information and professional details
3. Wait for admin approval to activate your account
4. Add your bank details and at least one address
5. Set up your services, portfolio, and availability
6. Start receiving booking requests from customers

Dashboard Features

• Bookings: View and manage all your booking requests
• Services: Add, edit, and manage your service offerings
• Portfolio: Showcase your work with photos and descriptions
• Earnings: Track your earnings and payout status
• Availability: Set your working hours and availability
• Profile: Update your personal and professional information

Managing Bookings

When a customer requests a booking, you'll receive a notification. You can:

• Confirm or decline booking requests
• View booking details including customer information and service requirements
• Update booking status as you complete services
• Communicate with customers through the platform

Registration Steps

1. Visit the artist registration page
2. Choose your registration method (Email, Phone, or Google OAuth)
3. Fill in your personal information (First Name, Last Name, Email/Phone)
4. Create a secure password (if using email registration)
5. Verify your email or phone number
6. Submit your registration

Registration Conditions

• Professional Experience: You must have professional makeup artistry experience
• Valid Credentials: Provide accurate personal and professional information
• Admin Approval: All artist accounts require admin approval before activation
• Account Verification: Email or phone verification is required
• Complete Profile: You must complete your profile with services, portfolio, and availability
• WhatsApp Opt-in: Optional but recommended for faster availability notifications (see WhatsApp section below)

After Registration

• You'll receive a confirmation email/notification
• Your account will be in "Pending" status until admin approval
• Admin will review your application and approve or reject it
• Once approved, you can access all features of the platform
• If rejected, you'll receive feedback on why and can reapply

WhatsApp notifications are optional. Artists can create services and receive requests without any extra enrollment step.

How Notifications Work

• The platform first attempts to send availability requests over WhatsApp for faster delivery
• If WhatsApp delivery fails, the same request is sent via SMS as fallback
• This means artists continue receiving availability requests even when WhatsApp is unavailable

Production vs Sandbox

1. In production, users receive business messages directly on their WhatsApp number
2. Availability notifications are sent automatically by the platform
3. Current WhatsApp sender: Contact support for sender number

Note: WhatsApp remains recommended for faster response, but service creation and request delivery do not depend on any manual opt-in step.

How Bookings Work

1. Customers search for services and artists based on location and availability
2. When a customer requests a booking, you receive a notification
3. You can respond to availability requests within 10 minutes
4. Once a booking is confirmed, it appears in your dashboard
5. You can update booking status (Pending → Confirmed → Completed)
6. After service completion, customers can leave reviews and ratings

Payment Structure

Payment Methods:

• Online Payment: Customer pays upfront amount online
• Cash on Delivery (COD): Customer pays remaining amount at service

Commission Structure:

• Platform commission: 20% of total service amount
• Your earnings: 80% of total service amount
• Commission is calculated automatically on each booking

Payout System

Payouts are processed automatically 15 days after a booking is completed and payment is confirmed.

• Payouts are processed daily for eligible bookings
• You must have verified bank details to receive payouts
• Payout status: Pending → Scheduled → Paid
• Add your bank account details in the Earnings section
• Required information: Account Number, IFSC Code, Account Holder Name, Bank Name
• View total earnings, track pending, scheduled, and paid amounts in your dashboard

The Dollup platform supports multiple addresses for artists, allowing you to work from different locations.

Multiple Address Support

• Studio Address: Your primary workspace or studio location
• Work Address: Additional work locations
• Event Address: Temporary locations for specific events
• Temporary Address: Short-term locations

Managing Addresses

1. Add addresses through your profile or service settings
2. Each address is automatically geocoded for location-based matching
3. Set a default address for your primary location
4. Link addresses to specific services if you offer services at different locations
5. Update or delete addresses as needed

Address in Bookings

• Customers can see which address you'll be providing service from
• Service addresses are linked to specific bookings
• Distance calculations help customers find nearby artists
• Address verification ensures accurate service delivery

Your portfolio is a showcase of your work and helps potential clients discover your services. Follow these guidelines to ensure your portfolio meets platform standards:

Content Requirements

• Title: Each portfolio item must have a clear, descriptive title (minimum 3 characters)
• Image: High-quality images are required. Images must clearly showcase your makeup work
• Description: Provide a detailed description (minimum 20 characters) explaining the work, style, and any special techniques used
• Category: Select the appropriate category (Bridal, Party, Casual, Professional, or Other) that best represents the work
• Location: Specify the location where the work was performed to help with location-based search

Best Practices

• Upload high-resolution images that clearly show your makeup artistry skills
• Include diverse portfolio items showcasing different styles and techniques
• Keep descriptions accurate and informative to help clients understand your work
• Update your portfolio regularly to reflect your latest work and current capabilities

When uploading portfolio images to the Dollup platform, you retain ownership of your work, but grant the platform certain usage rights:

• Your Ownership: You retain all rights to your portfolio images and creative work
• Platform Usage: By uploading images, you grant Dollup the right to display your portfolio on the platform for marketing and promotional purposes, with proper attribution
• Client Consent: Ensure you have obtained proper consent from clients before uploading their images to your portfolio
• Original Work: Portfolio images must be of your own work or work you have legal rights to display
• Removal Rights: You can remove or update portfolio items at any time through your dashboard

To maintain a professional and safe platform environment, the following content is prohibited in portfolios:

• Images that violate copyright or intellectual property rights of others
• Inappropriate, offensive, or explicit content
• Misleading or false representations of your work
• Images of work performed by other artists without proper attribution and permission
• Content that violates client privacy or confidentiality agreements
• Spam, promotional content, or unrelated images

Consequences: Violations of these guidelines may result in content removal, account warnings, or account suspension. The platform reserves the right to moderate, remove, or hide portfolio content that violates these policies.

Ratings and reviews from completed bookings are displayed on your artist profile and service listings:

• Public Display: Your average rating and total review count are visible to all potential clients browsing the platform
• Profile Visibility: Ratings appear on your artist profile page and in search results
• Service Ratings: Individual service listings also display ratings specific to those services
• Review Responses: You can respond to customer reviews to address feedback or thank clients
• Impact on Discoverability: Higher ratings can improve your visibility in search results, but ratings are not guarantees of future bookings

Note: Ratings and reviews are user-generated content. The platform moderates reviews for policy violations but does not guarantee their accuracy. For more information, see our Terms of Service.

As an artist on the Dollup platform, you are responsible for:

Content Accuracy

• Ensuring all portfolio images accurately represent your work and capabilities
• Maintaining accurate service descriptions, pricing, and availability information
• Updating your profile information as your services, experience, or availability changes

Service Quality

• Delivering services that meet or exceed the descriptions provided in your service listings
• Using professional-grade products and maintaining hygiene standards
• Arriving on time and prepared for scheduled appointments

Platform Compliance

• Complying with all platform terms, policies, and guidelines
• Respecting client privacy and maintaining confidentiality
• Responding to booking requests and customer communications in a timely manner

Liability Disclaimer

Dollup operates as a platform connecting artists with clients. The platform is not responsible for:

• The quality, accuracy, or outcome of services provided by artists
• Disputes between artists and clients regarding service delivery
• The accuracy of portfolio content, service descriptions, or artist qualifications
• User-generated content including ratings, reviews, and portfolio images

For complete details on platform liability and artist responsibilities, please refer to our Terms of Service and Privacy Policy.

By registering as an artist on Dollup, you consent to:

• Provide accurate and truthful information about your services, experience, and qualifications
• Maintain professional standards and deliver services as described
• Respond to booking requests in a timely manner
• Accept the platform's commission structure (20% platform fee, 80% artist earnings)
• Comply with all payment and payout terms
• Respect customer privacy and maintain confidentiality
• Allow the platform to use your portfolio images for marketing purposes (with attribution)
• Accept that your account may be suspended or terminated for violations of terms
• Understand that customer reviews and ratings will be publicly displayed
• Agree to receive notifications via email, SMS, and in-app notifications