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DOLLUPMakeup Artistry

Artist Documentation for Dollup

Step-by-step guidance for signup, subscription, dashboard setup, bookings, and policies on Dollup.

Last updated: May 21, 2026

DocumentationVerificationVideo tutorials

Your journey (overview)

Follow these steps in order after you decide to join. Each section below expands on the details.

  1. Create your artist account

    Register at /artist/register using phone (OTP), email and password, or Google.

  2. Choose a plan and complete payment

    New accounts go to /artist/plans to subscribe to Basic or Pro (monthly or yearly checkout via Razorpay). You need an active subscription to reach the dashboard.

  3. Sign in when you return

    Use /artist/login with email and password or Google. If you used phone signup, add an optional email during registration so password login and recovery are easier.

  4. Complete profile verification (do this first on the dashboard)

    Open the Verification tab in your dashboard (/artist/dashboard?tab=verification) and submit social profile links plus work videos. Profile verification is required for public visibility and admin approval.

  5. Complete profile, bank, and locations

    Add payout bank details and at least one service address so bookings and payouts can work correctly.

  6. List services, portfolio, and availability

    Set up services, showcase work in your portfolio, and configure availability so clients can discover and book you.

  7. Admin review

    After you submit verification and complete your profile, our team reviews your account. You may remain in pending until an admin approves you. You will be notified by email and dashboard messages when your status updates.

Registration: methods and requirements

Open Join as Artist and pick one path. You must accept the Terms and Privacy policy where the form asks you to.

Option A — Phone (recommended default)

  1. Enter your phone number and confirm you agree to the Terms and Privacy Policy.
  2. Tap Send OTP and enter the code you receive.
  3. Enter your first name, last name, and (optionally) email, then choose how you found Dollup from the dropdown.
  4. Submit to create your account. You are redirected to choose a subscription plan (see next section).

Option B — Email and password

  1. Switch the toggle to Email on the registration page.
  2. Fill in name, email, password (and confirmation), and how you heard about Dollup.
  3. Create your account. You are then taken to plans and payment.

Option C — Continue with Google

Use Continue with Google on the registration page to sign up with your Google account (same option exists on the login page). After Google completes, you'll complete the same plan step as other signups.

Requirements and conditions

  • Professional experience: You should be a professional makeup artist (MUA).
  • Accurate details: Use real name and contact details you monitor.
  • Phone verification: Phone signup uses OTP to verify your number.
  • Subscription: You need an active paid plan (Basic or Pro) before the app treats your account as fully onboarded for the dashboard.
  • Profile verification: Submit social links and work videos in the dashboard Verification tab before your profile can go live publicly.
  • Admin approval: Accounts may stay in pending until Dollup reviews and approves your artist account.
  • Complete your presence: Add services, portfolio, availability, payout bank details, and at least one address for a strong profile.

After you register

  • You complete plan selection and payment on the plans page unless you already have an active subscription.
  • On the dashboard, complete profile verification first (social links and work videos), then finish profile, bank, and listing setup.
  • You may receive messages by email, SMS where applicable, or inside the dashboard.
  • Approval stays pending until an administrator finishes review; once approved you can operate according to platform rules.
  • If an application cannot be accepted, Dollup may share the reason so you can fix issues or reapply.

Profile verification process

Profile verification is separate from phone OTP at signup. After you have an active subscription and can access the dashboard, complete verification in the Verification tab (open Verification). Admin approval and verification are both required before your profile becomes publicly visible to customers.

  1. Open the Verification tab

    Sign in at /artist/login and go to Verification in the dashboard sidebar (or use ?tab=verification).

  2. Add social media profile links

    Enter one or more valid https:// URLs to profiles where your work is visible (for example Instagram, YouTube, or a portfolio site). Use the + button to add more rows. Duplicate URLs are not allowed.

  3. Upload work videos

    Upload at least one video showing your makeup work. Supported formats: MP4, WebM, or MOV. Each file can be up to 100MB. You may upload multiple videos. Videos are stored securely and reviewed by our team.

  4. Accept the copyright declaration

    Check the box confirming that your uploaded videos belong to you and do not violate copyright policies. Submission is blocked until you accept this declaration.

  5. Submit for verification

    Tap Submit for verification. Your status changes to Pending Verification while Dollup reviews your links and videos. You cannot edit the submission while it is pending; wait for the review outcome.

  6. Complete the rest of your onboarding

    While verification is in review (or before you submit), continue with profile details, bank details, addresses, services, portfolio, and availability. These steps support admin approval and bookings once you are live.

Verification statuses

  • Unverified: You have not submitted verification yet, or you have not resubmitted after a decision.
  • Pending Verification: Your links and videos are with the review team. You will be notified when the review is complete.
  • Verified: Profile verification passed. Your public profile can meet visibility rules when your account is also approved.
  • Need More Videos: Admin requested additional work videos. Read the note in the Verification tab, add videos, and submit again.
  • Rejected: Verification was not accepted. Review the admin note, update your links or videos, and resubmit when ready.

Resubmission

If your status is Need More Videos or Rejected, return to the Verification tab, update your social links and/or videos, accept the copyright declaration again, and tap Submit for verification. You cannot resubmit while status is Pending Verification or after you are already Verified (contact support if you need changes approved again).

Verification vs account approval

Profile verification confirms your social presence and work samples. Account approval is the separate admin decision that activates your artist account on the platform. Both are required for full public visibility and booking eligibility according to current platform rules.

Video tutorials: Sign up

Watch phone OTP and email registration—then continue with plans and the dashboard tour below.

Phone sign up

OTP flow on /artist/register: verify your number, name, optional email, then continue to plans.

Email sign up

Switch to email mode, create your account with password, then proceed to subscription.

Artist plans and payment

Dollup routes new artists—and returning artists without an active plan—to /artist/plans. Pricing (including any founder pricing) loads from our servers and shown on that page.

  1. Compare Basic and Pro and read the comparison table on the plans page.
  2. Choose monthly or yearly billing when you pay.
  3. Tap subscribe on your chosen plan — Razorpay Checkout opens in your browser.
  4. Complete payment. On success you'll reach the confirmation screen and can proceed to your dashboard.
  5. If you close checkout or verification fails, you may see a cancellation page—retry from Plans or contact support.

Why this step exists

The dashboard checks that your subscription record is active. Signing in without a plan redirects you here so every working artist chooses the product tier that fits them.

Logging in later

Use /artist/login with your email and password if you registered with email, or Sign in with Google if you use Google on Dollup. Forgot your password? Open Forgot password from the login form.

Tip: If you joined with phone OTP only, entering an optional email during signup keeps email login and recovery available.

Video: Plan subscription

Plan subscription

Pick Basic or Pro, monthly or yearly, and complete checkout with Razorpay.

How to use the application

Dashboard tabs

  • Bookings: View and manage all your booking requests
  • Services: Add, edit, and manage your service offerings
  • Portfolio: Showcase your work with photos and descriptions
  • Earnings: Track your earnings and payout status
  • Availability: Set your working hours and availability
  • Profile: Update your personal and professional information
  • Verification: Submit social profile links and work videos for admin review (see Profile verification process)

Video: Overview by tab

Overview by tab

Walkthrough of Bookings, Services, Portfolio, Earnings, Availability, and Profile.

Managing bookings

When a customer requests a booking, you'll receive a notification (for example email, SMS where enabled, or in-app). You can:

  • Confirm or decline booking requests
  • View booking details including customer information and service requirements
  • Update booking status as you complete services
  • Communicate with customers through the platform

Booking and account alerts

Dollup informs you about bookings, OTP codes, payouts, and account updates through email, SMS where the product enables them (such as OTP to your phone), and in-app notices in your dashboard. Check your inbox, SMS, and dashboard often so booking activity is not delayed.

Running into missed messages? Confirm your profile email is correct and SMS can reach the phone number registered on your artist account for OTP and other texts.

Booking system and payouts

How bookings work

  1. Customers search for services and artists based on location and availability
  2. When a customer requests a booking, you receive a notification
  3. You can respond to availability requests within 10 minutes
  4. Once a booking is confirmed, it appears in your dashboard
  5. You can update booking status (Pending → Confirmed → Completed)
  6. After service completion, customers can leave reviews and ratings

Payment Structure

Payment Methods:

  • Online Payment: Customer pays upfront amount online
  • Cash on Delivery (COD): Customer pays remaining amount at service

Commission Structure:

  • Platform commission: 20% of total service amount
  • Your earnings: 80% of total service amount
  • Commission is calculated automatically on each booking

Payout System

Payouts are processed automatically 15 days after a booking is completed and payment is confirmed.

  • Payouts are processed daily for eligible bookings
  • You must have verified bank details to receive payouts
  • Payout status: Pending → Scheduled → Paid
  • Add your bank account details in the Earnings section
  • Required information: Account Number, IFSC Code, Account Holder Name, Bank Name
  • View total earnings, track pending, scheduled, and paid amounts in your dashboard

Addressing system

The Dollup platform supports multiple addresses for artists, allowing you to work from different locations.

Multiple Address Support

  • Studio Address: Your primary workspace or studio location
  • Work Address: Additional work locations
  • Event Address: Temporary locations for specific events
  • Temporary Address: Short-term locations

Managing Addresses

  1. Add addresses through your profile or service settings
  2. Each address is automatically geocoded for location-based matching
  3. Set a default address for your primary location
  4. Link addresses to specific services if you offer services at different locations
  5. Update or delete addresses as needed

Address in Bookings

  • Customers can see which address you'll be providing service from
  • Service addresses are linked to specific bookings
  • Distance calculations help customers find nearby artists
  • Address verification ensures accurate service delivery

Portfolio content guidelines

Your portfolio is a showcase of your work and helps potential clients discover your services. Follow these guidelines to ensure your portfolio meets platform standards:

Content Requirements

  • Title: Each portfolio item must have a clear, descriptive title (minimum 3 characters)
  • Image: High-quality images are required. Images must clearly showcase your makeup work
  • Description: Provide a detailed description (minimum 20 characters) explaining the work, style, and any special techniques used
  • Category: Select the appropriate category (Bridal, Party, Casual, Professional, or Other) that best represents the work
  • Location: Specify the location where the work was performed to help with location-based search

Best Practices

  • Upload high-resolution images that clearly show your makeup artistry skills
  • Include diverse portfolio items showcasing different styles and techniques
  • Keep descriptions accurate and informative to help clients understand your work
  • Update your portfolio regularly to reflect your latest work and current capabilities

Ownership & rights over portfolio media

When uploading portfolio images to the Dollup platform, you retain ownership of your work, but grant the platform certain usage rights:

  • Your Ownership: You retain all rights to your portfolio images and creative work
  • Platform Usage: By uploading images, you grant Dollup the right to display your portfolio on the platform for marketing and promotional purposes, with proper attribution
  • Client Consent: Ensure you have obtained proper consent from clients before uploading their images to your portfolio
  • Original Work: Portfolio images must be of your own work or work you have legal rights to display
  • Removal Rights: You can remove or update portfolio items at any time through your dashboard

Prohibited content in portfolios

To maintain a professional and safe platform environment, the following content is prohibited in portfolios:

  • Images that violate copyright or intellectual property rights of others
  • Inappropriate, offensive, or explicit content
  • Misleading or false representations of your work
  • Images of work performed by other artists without proper attribution and permission
  • Content that violates client privacy or confidentiality agreements
  • Spam, promotional content, or unrelated images

Consequences: Violations of these guidelines may result in content removal, account warnings, or account suspension. The platform reserves the right to moderate, remove, or hide portfolio content that violates these policies.

Ratings & reviews visibility

Ratings and reviews from completed bookings are displayed on your artist profile and service listings:

  • Public Display: Your average rating and total review count are visible to all potential clients browsing the platform
  • Profile Visibility: Ratings appear on your artist profile page and in search results
  • Service Ratings: Individual service listings also display ratings specific to those services
  • Review Responses: You can respond to customer reviews to address feedback or thank clients
  • Impact on Discoverability: Higher ratings can improve your visibility in search results, but ratings are not guarantees of future bookings

Note: Ratings and reviews are user-generated content. The platform moderates reviews for policy violations but does not guarantee their accuracy. For more information, see our Terms of Service.

Artist responsibilities & liability

As an artist on the Dollup platform, you are responsible for:

Content Accuracy

  • Ensuring all portfolio images accurately represent your work and capabilities
  • Maintaining accurate service descriptions, pricing, and availability information
  • Updating your profile information as your services, experience, or availability changes

Service Quality

  • Delivering services that meet or exceed the descriptions provided in your service listings
  • Using professional-grade products and maintaining hygiene standards
  • Arriving on time and prepared for scheduled appointments

Platform Compliance

  • Complying with all platform terms, policies, and guidelines
  • Respecting client privacy and maintaining confidentiality
  • Responding to booking requests and customer communications in a timely manner

Liability Disclaimer

Dollup operates as a platform connecting artists with clients. The platform is not responsible for:

  • The quality, accuracy, or outcome of services provided by artists
  • Disputes between artists and clients regarding service delivery
  • The accuracy of portfolio content, service descriptions, or artist qualifications
  • User-generated content including ratings, reviews, and portfolio images

For complete details on platform liability and artist responsibilities, please refer to our Terms of Service and Privacy Policy.

Questions about this guide?

If you have any questions about using the Dollup platform as an artist, contact support:

Email: support@dollup.in

For complete terms and conditions, please refer to our Terms of Service and Privacy Policy.